Stephanie Opara Chinwendu
Customer Experience Specialist & Sales Professional
Enugu, NG.About
Highly motivated and resourceful Customer Experience Specialist with over 4 years of hands-on experience in customer service, client relations, and sales support. Proven ability in conflict resolution, account management, and driving customer satisfaction. Adept at leveraging strong communication, analytical, and organizational skills to contribute to dynamic teams and enhance company performance.
Work
Flutter Wave
|Customer Care Representative (CSR)
Summary
Provided comprehensive customer assistance and support, managing KYC authentication, and facilitating account operations.
Highlights
Provided comprehensive customer assistance and support, resolving inquiries and offering effective solutions through active listening and clear communication.
Managed Know Your Customer (KYC) authentication processes, ensuring compliance by meticulously reviewing and approving/rejecting applications based on established findings.
Facilitated customer account opening and approval processes, gathering essential feedback to enhance service delivery and customer satisfaction.
Heavenly Kids Technical College, Enugu
|Economics Teacher
Summary
Responsible for planning and delivering lessons, evaluating student progress, and fostering a positive learning environment.
Highlights
Designed and delivered engaging economics lessons, improving student comprehension and academic performance.
Assessed and evaluated student progress, providing constructive feedback and implementing strategies for individual development.
Cultivated a safe, inclusive, and conducive learning environment for students, promoting active participation and respect.
Collaborated effectively with colleagues and communicated regularly with parents/caregivers to ensure holistic student support and effective classroom management.
Helights Options, Port Harcourt
|Sales Representative
Summary
Managed sales operations, including conducting calls, demonstrating products, and providing customer service.
Highlights
Executed successful sales calls, consistently closing sales and contributing to monthly revenue targets.
Effectively demonstrated product features and benefits to prospective clients, driving interest and conversions.
Delivered exceptional customer service, addressing client needs and fostering positive, long-term relationships.
Prepared and analyzed sales data, providing insights for strategic decision-making and performance improvement.
Experience Space Computer LTD, Enugu
|Sales Support Assistant
Summary
Provided comprehensive support to the sales team, handling inquiries, coordinating sales, and managing administrative tasks.
Highlights
Managed a high volume of customer inquiries, providing timely and accurate information to enhance customer satisfaction.
Coordinated sales activities, including preparing essential data and reports to support the sales team's efficiency.
Streamlined order processing, ensuring accuracy and efficiency in transactions and delivery.
Maintained and updated customer databases, improving data integrity and accessibility for sales and marketing initiatives.
Provided comprehensive administrative support, enhancing overall team productivity and operational flow.
Education
University of Nigeria, Nsuka
BSc
Economics Education
Skills
Customer Service & Support
Customer Service, Client Relations, Active Listening, Conflict Resolution, Customer Satisfaction, KYC Authentication, Account Management.
Sales & Business Operations
Sales Calls, Product Demonstration, Sales Coordination, Order Processing, Data Analysis, Reporting.
Communication & Interpersonal
Written Communication, Verbal Communication, Interpersonal Skills, Collaboration, Stakeholder Communication.
Administrative & Organizational
Project Management, Time Management, Organizational Skills, Administrative Support, Database Management, Attention to Detail.
Technical Proficiency
Google Suite, Microsoft 365, MS Word, MS Excel, MS PowerPoint, Outlook.
Problem Solving & Adaptability
Analytical Thinking, Problem Solving, Fast Learner, Adaptability.